20 June 2026
All audio stops working
Complete loss of sound. No Radio/Media, no warning sounds, no augmented engine noise which is a key selling point of this car
Hyundai Ioniq 6 N · leased via Hyundai Capital
A failed Bose amplifier left my Ioniq 6 N with no audio at all. This is a plain, dated record of what happened and how it has been handled.
20 June 2026
Complete loss of sound. No Radio/Media, no warning sounds, no augmented engine noise which is a key selling point of this car
24 June
I had a feeling this might drag on so I raised the complaint with the finance company
6 July
West Riding Hyundai in Bolton spent an hour on it but couldn't fix the issue. The next earliest full-day slot was 23 July.
17 July
Sent a chaser email to Hyundai Capital about my complaint.
22 July
West Riding Bolton called to cancel the 23 July appointment (yes, the day before!) and rebooked it for 12 August.
24 July
Asked for a callback from the Complaints team. A note was added to my account and it was marked urgent.
6 August
Put through to the Complaints team, who said they'd liaise with the dealer and get the complaint allocated.
12 August
After a full day in the workshop, the dealer confirmed the Bose amplifier is broken.
18 August
The warranty repair was approved, but the part is on back order with no delivery date.
19 August
Got through to Hyundai Customer Care after 13 minutes. They said they'd contact the dealer, escalate, and call me back within a couple of days.
26 August
The dealer called to say the part is still on back order.
3 September
Hyundai told me the part had been ordered on 14 August, with an ETA of end of September or early October. They'd check again on 14 September.
6 September
Hyundai Capital hadn't given a final response within 8 weeks of my 24 June complaint, so I took the complaint to the Financial Ombudsman Service.
10 September
The dealer confirmed there's still no date for the part.
14 September
Hyundai UK confirmed there's still no date for the part.
Mid to late September
Several emails from Hyundai's executive team, but nothing that moved the repair forward.
1 October
Richmond Hyundai, where I collected the car, called to see whether they can help.
No repair date yet. This page will be updated as things progress.